Teams client log prep

Another good article on collecting logs from Teams clients. It's always a good thing to gather logs and this is a great method for Teams.

I've been working with Teams for years and this is the first time I've seen this method. Perhaps it's a new feature.

Basically, just ctrl-alt-shift-1 will prepare a directory with all of the needed files. You can zip it up and send it off to support.

https://learn.microsoft.com/en-us/microsoftteams/log-files
 

Clearing Outlook cache

So, in keeping with the cache clearing theme, here are some instructions on clearing the cache for your local version of Outlook. This can be helpful for a large number of reasons.

• First of all, close Outlook.
• Press the Windows + R keys and enter this command.
• %localappdata%\Microsoft\Outlook
• This will open your Outlook folder containing your RoamCache.
• Open that folder
• Select all of these files and delete them or move them to the Recycle Bin in case you need them later.

Clearing Teams cache

This must be the #1 solution when dealing with a funky Teams client.

Of course, testing things out with a Private/Incognito mode browser is usually the first and easiest way to figure this out. But the next step is to clear the cache.

Clearing the Teams local cache:

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache